FAQ
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Customer Care Line
Our skilled care team continually seeks ways to improve the quality of care we offer our residents. As a resident or family member, please feel free to contact our customer care line at any time to express concerns, offer advice, or seek assistance with a problem you may have. Your call can be anonymous, and all concerns are reviewed by our customer care team and followed-up on.
866.391.6123
Long-Term Care Ombudsman
A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.